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Microsoft's AI Bet Pays Off Big, But Costs Are Skyrocketing - Professional coverage
BusinessCloudSoftware

Microsoft’s AI Bet Pays Off Big, But Costs Are Skyrocketing

According to Thurrott.com, Microsoft announced earnings for the quarter ending December 31, revealing a net income of $38.5 billion on…

Hackers are using AI to build phishing sites in real-time - Professional coverage
AICybersecuritySoftware

Hackers are using AI to build phishing sites in real-time

According to TechRadar, security researchers from Palo Alto Networks' Unit 42 have uncovered a new, sophisticated phishing technique that leverages…

Apple's Siri Payouts Are Finally Hitting Bank Accounts - Professional coverage
BusinessPrivacySoftware

Apple’s Siri Payouts Are Finally Hitting Bank Accounts

According to Forbes, Apple users are now receiving direct deposits from a massive $95 million class-action settlement. The case, Lopez…

BusinessSemiconductors

How the CHIPS Act Semiconductor Funding Can Benefit Workers and Communities

The bipartisan CHIPS and Science Act represents America’s largest industrial policy effort in decades, pouring billions into domestic semiconductor manufacturing. While early results show significant corporate investment, concerns remain about whether workers and communities will share in the benefits of this historic government intervention.

The United States is undertaking its most ambitious industrial policy initiative since World War II through the bipartisan CHIPS and Science Act of 2022, a multibillion-dollar effort to reshore semiconductor manufacturing and secure America’s technological future. Recent assessments from an Arizona State University conference highlight both the promise of renewed industrial capacity and serious concerns about whether these unprecedented public investments will truly benefit workers and communities rather than simply enriching already profitable corporations.

CHIPS Act Implementation and Early Results

BusinessSoftware Guides

Proactive Customer Service: Transforming Customer Experience with AI-Powered Solutions

Companies are moving beyond traditional reactive customer service to embrace proactive, predictive approaches. Learn how AI-powered frameworks like Customer Experience Index are revolutionizing customer experience management through real-time insights and anticipatory service strategies.

In today’s competitive landscape, the shift from reactive to proactive customer service represents one of the most significant transformations in customer experience management. As technology evolves, businesses are moving beyond traditional response-based models to anticipate customer needs before they become problems. This strategic evolution enables companies to build stronger relationships, increase customer satisfaction, and drive sustainable growth through predictive insights and personalized interventions.

The Limitations of Traditional Customer Service Approaches