UChicago Medicine Deploys AI Agents to Transform Patient Access and Call Center Operations
UChicago Medicine is deploying AI agents to manage routine patient inquiries, potentially handling more than half of their 3 million annual calls. The health system aims to transform patient experience while freeing human agents for complex cases requiring empathy and judgment.
Healthcare System Implements AI for Patient Access Transformation
UChicago Medicine is implementing artificial intelligence agents to revolutionize how patients access healthcare services, according to reports from the Salesforce Dreamforce 2025 event. The health system, which fields more than 3 million calls annually, plans to deploy AI for routine inquiries while reserving human agents for situations requiring greater empathy and judgment.