Muji Online Sales Halted Following Ransomware Attack on Logistics Partner

Supply Chain Disruption Hits Retail Giant

Japanese minimalist retailer Muji has reportedly suspended all online orders after a ransomware attack crippled operations at its third-party logistics provider Askul, according to company statements. The cyber incident has disrupted Muji’s famously streamlined e-commerce operations, leaving customers unable to purchase the brand’s signature furniture, clothing, and stationery through digital channels.

Supply Chain Disruption Hits Retail Giant
Logistics Partner Brought to Standstill
Widespread Impact Across Retail Sector
Growing Pattern of Corporate Cyberattacks

Logistics Partner Brought to Standstill

Sources indicate that Askul, a major Japanese e-commerce and logistics firm handling fulfillment for Muji’s online store, suffered what the company describes as a “system failure due to ransomware infection.” Analysts suggest the attack has effectively halted Askul’s operations, with the company suspending new user registrations, returns, catalog requests, and pharmaceutical orders. Even customer service channels including hotlines and online inquiry forms remain inaccessible.

The report states that orders not yet delivered as of October 21 are being canceled “sequentially,” creating additional complications for businesses and consumers relying on Askul’s distribution network. Company apologies have emphasized humility but provided limited details about restoration timelines or the scope of data compromise.

Widespread Impact Across Retail Sector

According to industry observers, the disruption extends beyond Muji alone. Japanese household goods retailer Loft has warned of “service impact” due to the Askul cyberattack, while department store chain Sogo & Seibu has reportedly suspended online sales of certain merchandise. The incident highlights the vulnerability of interconnected supply chains when critical logistics partners experience cybersecurity failures.

Growing Pattern of Corporate Cyberattacks

Security analysts suggest the Askul incident represents the latest in an escalating series of ransomware attacks targeting Japan’s corporate sector. Earlier this month, the nation’s largest brewer Asahi admitted that a cyberattack claimed by the Russian-speaking Qilin gang disrupted production lines and delayed product launches nationwide. Neither Muji nor Askul has disclosed which ransomware group is responsible for the current incident or whether ransom demands have been received.

As investigations continue, both companies have promised updates regarding restoration timelines and potential data exposure. For now, according to reports, Japan’s minimalism enthusiasts must seek their Zen aesthetic through physical stores while awaiting the digital marketplace’s return.