AI’s Double-Edged Sword: Productivity Surges as Entry-Level Roles Decline
The modern workplace is undergoing a seismic transformation as artificial intelligence reshapes hiring practices and operational efficiencies. Recent analysis from…
Tag: Salesforce
Salesforce Projects $60B Revenue by 2030 as Cramer Declares ‘Old Salesforce Is Back’
Salesforce has unveiled an optimistic financial roadmap projecting $60 billion in revenue by fiscal 2030, according to reports. The announcement has sparked a stock rally and prompted Jim Cramer to declare “the old Salesforce is back” as the company targets double-digit growth.
Salesforce Unveils Ambitious Growth Targets
Salesforce has struck back against sluggish-growth narratives with an optimistic multiyear financial roadmap that reportedly projects annual revenue of $60 billion for fiscal year 2030, excluding its pending Informatica acquisition. According to the analysis presented at this week’s Dreamforce conference, this target exceeds the LSEG consensus of $58.4 billion and signals a return to stronger growth patterns for the business software maker.
UChicago Medicine Deploys AI Agents to Transform Patient Access and Call Center Operations
UChicago Medicine is deploying AI agents to manage routine patient inquiries, potentially handling more than half of their 3 million annual calls. The health system aims to transform patient experience while freeing human agents for complex cases requiring empathy and judgment.
Healthcare System Implements AI for Patient Access Transformation
UChicago Medicine is implementing artificial intelligence agents to revolutionize how patients access healthcare services, according to reports from the Salesforce Dreamforce 2025 event. The health system, which fields more than 3 million calls annually, plans to deploy AI for routine inquiries while reserving human agents for situations requiring greater empathy and judgment.
PepsiCo’s AI Strategy: Owning Core Processes While Leveraging External Technology
PepsiCo’s Chief Strategy Officer reveals how the company buys AI tools while demanding influence over vendor roadmaps. The beverage giant maintains ownership of core AI-augmented processes while leveraging external technology partnerships for scale and innovation.
As enterprises worldwide accelerate their artificial intelligence adoption, PepsiCo has developed a distinctive approach that balances external technology acquisition with internal process ownership. The company’s strategy, articulated by Chief Strategy and Transformation Officer Dr. Athina Kanioura at Salesforce Dreamforce 2025, emphasizes owning core AI-augmented processes while strategically partnering with technology providers.
The Core Philosophy: Own the Process, Influence the Technology
Qantas Data Breach: Customer Information Leaked on Dark Web – Protection Guide
Over five million Qantas customers have had personal information published on the dark web following a major cyber attack. The breach occurred through a third-party call center compromise, with hackers using social engineering tactics. Authorities warn of increased scam activity targeting affected passengers.
Qantas customer data from over five million passengers has been illegally published on the dark web, marking one of Australia’s most significant cybersecurity breaches since 2022. The personal information was released by hacker collective Scattered Lapsus$ Hunters after ransom payment deadlines passed, prompting urgent warnings from Australian government authorities about expected scam surges targeting affected customers.